Shipping Policy

This Shipping Policy explains order processing and delivery arrangements for purchases made at stampcarts.com, operated by Mujia Industrial (Shenzhen) Co., Ltd.

1. Shipping Destinations and Charges

We offer shipping to the United States and Canada. Availability for your specific address and applicable shipping charges are displayed at checkout before payment.

For other destinations, please check availability at checkout or contact service@stampcarts.com before ordering.

2. Order Processing and Estimated Delivery Times

For orders shipping to the United States or Canada, the following estimated timelines apply:

Destination	Order Processing	Transit Time After Dispatch	Total Estimated Delivery Time
United States	Within 48 hours	6–8 calendar days	8–10 calendar days
Canada	Within 48 hours	6–8 calendar days	8–10 calendar days

We process orders within 48 hours after successful payment and receipt of complete order information. Processing includes preparing, packing, and arranging dispatch.

The total estimated delivery time of 8–10 calendar days includes order processing and transit time. You do not need to add another 48 hours to this total.

If a product has a different delivery schedule, it will be clearly disclosed before purchase. Please check your order confirmation for the delivery window applicable to your order.

3. Dispatch and Tracking

Where tracking is available, we will provide tracking details once shipment has been arranged. Tracking updates may not appear immediately after a shipping label is created.

Orders may arrive in separate packages. If only part of your order arrives, check for additional shipment information or contact us for assistance.

4. Delays and Our Late-Delivery Refund

Weather, customs processing, carrier disruptions, and other circumstances may affect delivery. If a delay occurs, please contact us for assistance.

If we cannot dispatch your order within the promised processing period, we will notify you and provide the options required by applicable law, including accepting a revised shipping date or canceling for a refund where applicable.

If a product arrives after the latest delivery date stated at checkout or in your order confirmation, you may request a refund of 50% of the amount paid for that delayed product.

For orders covered by the standard 8–10-calendar-day delivery estimate, the latest estimated delivery date is 10 calendar days after successful payment and receipt of complete order information, unless a different schedule was clearly disclosed before purchase.

You may keep the delayed product. No return is required.

The refund is calculated using the product amount actually paid after discounts. For split shipments, it applies only to products that arrived late.

This benefit does not replace mandatory cancellation or refund rights for unshipped or undelivered orders.

5. Shipping Address Accuracy

Please provide a complete and accurate shipping address, including the recipient’s name, street address, apartment or unit number where applicable, city, state or province, postal code, and country.

If you need to correct an address, email service@stampcarts.com promptly. Changes may not be possible after dispatch.

Customer-provided address errors:
If an incorrect or incomplete address provided by the customer causes delivery failure, the customer is responsible for resulting delivery problems and reasonable, documented address correction, return, or reshipment costs. A full refund or free replacement is not guaranteed.

We will discuss available recovery options and explain any proposed charges or deductions, subject to applicable law.

Errors caused by Stampsing:
If our address or shipping error causes delivery failure, you may choose a full refund for the affected purchase, including its shipping charges, or reshipment at no additional cost.

6. Customs, Duties, and Taxes

International shipments may be subject to customs processing and import charges. Taxes or duties collected by us are shown at checkout.

Where import charges may be payable upon arrival, the applicable arrangement will be disclosed before purchase. Any customer responsibility is subject to that disclosure and applicable law.

Please contact us if you receive an unexpected payment request or need assistance understanding a customs notice.

7. Missing Items and Abnormal Packages

Please contact us if your package:

• Contains missing or incorrect items.

• Arrives empty or damaged.

• Appears to have been opened or tampered with.

Provide your order number and, where available, photographs of the package, shipping label, and contents. Keep the packaging while the issue is being reviewed.

For confirmed issues not caused by the customer, you may choose:

• A refund for the affected items, or a full order refund if the entire order is affected.

• Replacement or reshipment at no additional cost.

Stampsing covers replacement shipping and any required return shipping.

If tracking shows delivery but you cannot locate the package, check the delivery location and ask household members or building reception where appropriate. If it remains missing, contact us so we can investigate with the carrier and arrange an appropriate resolution.

8. Refused or Uncollected Packages

If you refuse delivery or do not collect a package, please contact us and explain the reason.

Refusal or noncollection does not automatically qualify for a refund. If you do not provide an explanation or information reasonably necessary to review your request, we may decline a refund where permitted by applicable law. We will explain our decision based on the available information.

If the situation resulted from our error, we will arrange an appropriate refund or replacement at our expense.

If the customer is responsible, reasonable, documented return or reshipment costs may apply. Any proposed deduction will be explained.

This section does not restrict valid statutory cancellation or refund rights.

9. Returns and Exchanges

For the 30-day return and exchange process, quality-related refunds, return shipping responsibilities, and our return address, please refer to our Return And Refund Policy.

10. Contact Us

Company: Mujia Industrial (Shenzhen) Co., Ltd.
Website: https://stampcarts.com
Email: service@stampcarts.com

Company Address:
Room 308, Building A, Wenle Industrial Zone, Longzhu Community, Xixiang Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China

Postal Code: 518102

Customer Service Hours:
Monday–Sunday: 8:00 AM–6:00 PM Pacific Time (California)

You can email us at any time. Messages received outside our customer service hours will be addressed during our next business hours.