FAQs
1. What does Stampcarts sell?
We sell home hanging decorations and holiday ornaments for everyday decorating, seasonal celebrations, and gifting.
2. Who operates Stampcarts?
Stampcarts is operated by Mujia Industrial (Shenzhen) Co., Ltd., based in Shenzhen, Guangdong Province, China.
3. How can I contact you?
Email service@stampcarts.com.
Our customer service hours are Monday–Sunday, 8:00 AM–6:00 PM Pacific Time (California).
You can email us at any time. Messages received outside our customer service hours will be addressed during our next business hours.
4. Where do you ship, and what does shipping cost?
We offer shipping to the United States and Canada. Available shipping methods and charges are displayed at checkout before payment.
For other destinations, please check availability at checkout or contact us before ordering.
5. How long does order processing take?
We process orders within 48 hours after successful payment and receipt of complete order information. This includes preparing, packing, and arranging dispatch.
6. How long will my order take to arrive?
Our estimated timelines for the United States and Canada are:
|
Destination |
Order Processing |
Transit Time After Dispatch |
Total Estimated Delivery Time |
|---|---|---|---|
|
United States |
Within 48 hours |
6–8 calendar days |
8–10 calendar days |
|
Canada |
Within 48 hours |
6–8 calendar days |
8–10 calendar days |
The total estimate of 8–10 calendar days already includes order processing. You do not need to add another 48 hours.
Weather, customs processing, or carrier disruptions may affect delivery. Any different product-specific schedule will be disclosed before purchase. Please check your order confirmation for the delivery window applicable to your order.
7. How can I track my order?
Where tracking is available, we provide tracking details once shipment has been arranged. Updates may take time to appear after a shipping label is created.
Orders may arrive in separate packages. Contact us if you need help locating tracking information for part of your order.
8. Can I change my address or cancel my order?
Email us as soon as possible with your order number and request. We will check the order’s status and available options.
Address changes or shipment interception may not be possible after dispatch. Applicable statutory cancellation rights remain unaffected.
9. What if I entered an incorrect or incomplete address?
If your address error causes delivery failure, you are responsible for the resulting delivery problems and reasonable, documented correction, return, or reshipment costs. A free replacement or full refund is not guaranteed.
If we made the error, you may choose a full refund for the affected purchase, including its shipping charges, or free reshipment.
10. What if my order arrives late?
If a product arrives after the latest delivery date stated at checkout or in your order confirmation, you may request a 50% refund of the amount paid for the delayed product.
For orders covered by our standard delivery estimate, the latest estimated delivery date is 10 calendar days after successful payment and receipt of complete order information, unless a different schedule was clearly disclosed before purchase.
You may keep the delayed product. No return is required.
Email your order number to service@stampcarts.com so we can review the delivery details. This benefit does not replace mandatory cancellation or refund rights for undelivered orders.
11. What if my product arrives damaged or defective?
We provide a full refund of the amount paid for the affected product if it arrives damaged, defective, or with a quality issue.
We cover required return shipping. Please contact us before paying for postage so we can arrange the return. A description and clear photographs can help us resolve the issue.
12. What if items are missing or my package is abnormal?
Contact us if items are m